Frequently asked questions

ZazaPay is a cross-border payments platform that helps people send Bitcoin value globally and deliver local currency to supported African bank accounts and mobile money wallets.

You enter the recipient details, choose the payout country and method, review the quote, then pay with Bitcoin. ZazaPay handles the conversion and local payout so the recipient gets money in their local currency.

ZazaPay is built for local payout rails such as bank accounts and mobile money wallets. Available methods can vary by country, so the transfer form shows the supported options before you confirm.

ZazaPay is focused on African coverage, starting with markets such as Ghana, Nigeria, Kenya, South Africa, Uganda, Tanzania, Rwanda, and Senegal as availability expands.

Yes. You can use the transactions page to check the status of a transfer and see whether it is pending, processing, completed, or needs attention.

No. The sender can pay with Bitcoin while the recipient receives local currency through a familiar payout method. ZazaPay is designed to hide the complexity from the recipient.

ZazaPay is designed around fast Bitcoin payments, including Lightning-style settlement flows where available, so transfers can move quickly before local payout is completed.

ZazaPay shows the transfer amount, payout estimate, and fee details before confirmation. That way you can review the cost and expected recipient amount before sending.

Always review recipient details carefully before confirming. If something looks wrong after you start a transfer, contact support immediately so the team can check the status and advise on the next step.

ZazaPay is built with secure transfer tracking, verified payout details, and clear transaction status updates. The platform is designed to reduce uncertainty when moving value across borders.

Bitcoin payment confirmation can be very fast, especially with Lightning-style flows. Local payout time depends on the selected country, payout partner, bank, or mobile money network.

You typically need the recipient name, destination country, payout method, payout account or wallet details, and your contact information for receipts and updates.

Use the contact page if you need help with a transfer, payout status, recipient details, or general onboarding. The support team can help you understand what is happening with your transaction.